Welcome to Carshalton Flowers. These Terms & Conditions apply to all orders placed via our website for online flower delivery in Carshalton and its surrounding areas. By making a purchase from Carshalton Flowers, you acknowledge and agree to these terms. Please read them carefully before placing your order.
These Terms & Conditions express the basis on which Carshalton Flowers provides flower arrangements, bouquets, and related products ordered through our e-commerce platform for delivery in Carshalton and the broader local vicinity. If you have any questions about these terms, please contact us before placing your order.
1. Selecting Your Flowers: All available bouquets, floral arrangements, and products are visible on our website. Each product includes a description and, where applicable, information regarding size or flower selection. Please review product listings carefully before adding items to your basket.
2. Placing an Order: To purchase from Carshalton Flowers, simply add your chosen items to your online basket. You will need to provide delivery details, including recipient name, address in Carshalton or surrounding areas, delivery date, and any special instructions. Before final confirmation, you will be able to review your order in full.
3. Order Confirmation: After submitting your order and payment, you will receive an acknowledgement via our website and/or an electronic order confirmation indicating that your order has been received. Acceptance of your order, and formation of the contract, only occurs when you receive a dispatch confirmation from us. Carshalton Flowers reserves the right to decline or cancel orders at any stage prior to dispatch, for reasons including, but not limited to, product unavailability or inaccurate information provided during the order process.
Flowers are subject to seasonal availability. On rare occasions, substitutions may be made of equal or greater value without prior notice to ensure your bouquet is delivered on time. We will make every reasonable attempt to match the style, colour, or customer preference selected, but reserve the right to substitute flowers or products when necessary. Should a significant alteration be required, we will endeavour to notify you in advance.
1. Delivery Area: Carshalton Flowers delivers across Carshalton and adjacent areas. Delivery is only available to addresses within the UK.
2. Delivery Times: Our standard delivery times are listed upon checkout. While we strive to meet requested delivery schedules, delivery times are estimates and cannot be guaranteed, especially during busy periods such as Valentine’s Day or Mother’s Day. Any delivery times provided are not of the essence.
3. Failed Deliveries: If a recipient is unavailable at the time of delivery, our driver may leave the flowers in a secure location or with a neighbour if possible, or a calling card will be left with details for arranging redelivery. Completion of delivery to the provided address constitutes fulfilment of Carshalton Flowers’ delivery obligation.
1. Accepted Payment Methods: Carshalton Flowers offers secure online payment for flower deliveries in Carshalton using accepted credit and debit cards, as detailed during checkout. All prices are shown in Pounds Sterling (GBP) and include VAT unless otherwise stated.
2. Pricing: Prices listed on our website are current, but may be subject to change at our discretion. The final price will be that displayed at the point of order confirmation.
3. Payment Security: Online card payments are processed via secure payment gateways using encryption technology. Carshalton Flowers does not store full card details. Your payment details are handled in accordance with UK data protection legislation.
1. Right to Cancel: You may cancel your order for online flower delivery in Carshalton provided Carshalton Flowers receives your cancellation request no later than 24 hours prior to your scheduled delivery date. Due to the perishable nature of flowers and bespoke nature of some arrangements, orders cancelled after this time may not be refunded.
2. How to Cancel: To cancel your order, please contact us using the methods provided on our website. You will need to provide your name, order number, delivery address, and details of the order you wish to cancel.
3. Refunds: If you are eligible for a refund, it will be processed via your original method of payment within 7-10 working days from confirmation of cancellation.
4. Exceptions: Special occasion flowers and certain made-to-order products may be excluded from cancellation and refund rights where bespoke work has commenced, or supplies have been ordered specifically for your arrangement. We will make this clear at the time of ordering where applicable.
1. Perishable Goods: Because flowers are perishable, returns cannot generally be accepted except in cases of error or quality concerns.
2. Damaged or Incorrect Goods: If your flowers arrive damaged or are not as described, please contact Carshalton Flowers within 24 hours of delivery. Where appropriate, we may request photographic evidence. We will resolve issues as promptly as possible, which may include offering a replacement, partial refund, or full refund.
3. Standard of Care: All floral arrangements are assembled by experienced florists, and every effort will be made to deliver products in excellent, fresh condition. Care instructions are supplied and should be followed for best results. Carshalton Flowers cannot accept responsibility for deterioration of flowers that results from failure to follow these care instructions, or for changes occurring after delivery due to environmental conditions out of our control (such as temperature or location).
1. General: Carshalton Flowers will not be liable for any failure to deliver your order or any delay in doing so where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to adverse weather, fire, flood, strike, or interruptions to carrier or delivery services.
2. Limit of Liability: Our total liability to you for any loss or damage arising in connection with your order shall be limited to the total price paid for the goods. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
3. Third Parties: Carshalton Flowers shall not be responsible for any indirect losses incurred as a result of flower delivery, including loss of enjoyment, emotional distress, or business loss.
4. Allergies: It is your responsibility to inform recipients of potential allergies arising from exposure to flowers or floral products. Carshalton Flowers is not liable for allergic reactions or sensitivities howsoever caused.
We collect and process your personal information in accordance with applicable UK privacy laws. Data provided during the order process will only be used to fulfil your order, administer accounts, or respond to your requests. Please refer to our posted Privacy Policy for further details on what data we collect and how it is used.
All intellectual property rights in our website, including photographs, text, and graphical content, belong to Carshalton Flowers or our licensors. No material may be copied, reproduced, distributed, or otherwise used without prior written permission.
Carshalton Flowers reserves the right to amend these Terms & Conditions at any time, with such changes taking effect once posted on the website. Your continued use of our service is deemed acceptance of any updated terms.
If any provision of these Terms & Conditions is declared invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the other provisions will remain in full force.
This agreement and any dispute arising from your order or use of the Carshalton Flowers website will be governed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes.
It is your responsibility to ensure the recipient's delivery address is complete and correct. Carshalton Flowers cannot be held liable for failed or delayed deliveries as a result of incorrect or incomplete address details supplied by the customer at the time of order.
If you require clarification on these Terms & Conditions, or if you wish to provide feedback, please reach out using the contact information provided on our website. We value our customers throughout Carshalton and surrounding areas and aim to resolve queries promptly and professionally.
These Terms & Conditions are effective as of the date shown at the bottom of this page and apply to all online flower delivery orders placed through Carshalton Flowers, serving customers in Carshalton and neighbouring regions.
Last updated: June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Carshalton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Carshalton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
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