Returns, Refunds & Complaints Policy

Our Commitment to Freshness and Quality

As a trusted local florist in Carshalton, Carshalton Flowers is dedicated to providing beautiful, high-quality floral arrangements that exceed our customers’ expectations. Every bouquet and arrangement is sourced for maximum freshness and expertly hand-tied by our skilled team. We stand by our fresh flowers guarantee on every order delivered to Carshalton households and businesses.

Fresh Flowers Guarantee

We are committed to delivering vibrant, long-lasting flowers. Our flowers are carefully selected for each order and are guaranteed to remain fresh for a minimum of five days following delivery, provided they are cared for according to the instructions included. Should any flowers appear wilted or of substandard quality upon arrival, please refer to our Damaged-on-Arrival Policy below.

Damaged-on-Arrival Policy

If your flowers or arrangements arrive in a damaged or unsatisfactory condition, Carshalton Flowers will make it right. We request that you notify us of any concerns within 24 hours of receiving your delivery. Please be prepared to provide clear photographs of the damaged or poor-quality flowers so we can assess the issue and offer a prompt resolution. Your satisfaction is our priority, and we will investigate every claim with care and fairness.

Refunds and Replacement Options

Depending on the circumstances of your claim, we offer the following options:

• Replacement: If possible, we will supply a fresh replacement bouquet or arrangement at no additional cost, delivered at the earliest available opportunity.
• Full Refund: In cases where a replacement is not suitable or preferred, we can issue a full refund for the affected product.
• Partial Refund: Where only a portion of the flowers are affected, a partial refund may be arranged.

We strive to resolve all issues swiftly and in a way that leaves our customers delighted with our service and products. Please contact us promptly regarding any concerns, so we can help without delay.

Complaints Process

Your feedback is invaluable in helping us maintain our high standards. If you have a complaint not covered by our damage or freshness guarantee, please reach out to our customer service team with a detailed account of your experience. We carefully review all complaints and aim to respond within two working days. We will keep you informed at every step and work with you towards a fair and positive outcome.

Serving Carshalton with Care

Carshalton Flowers is proud to supply fresh flower deliveries throughout Carshalton and the surrounding local area. We understand the importance of each order and treat every customer as a neighbour. Whether for your home or business, you can trust us for outstanding quality and dedicated service every time.

Thank you for choosing Carshalton Flowers. We’re here to ensure your flowers are always fresh, beautiful, and delivered with confidence.